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📄 Followlelo.com – Refund Policy

Last Updated: 06 September 2025

At Followlelo.com, customer satisfaction is important to us. However, due to the nature of our digital services, we have a clear No-Refund Policy with a few specific exceptions. Please read carefully before making any purchase.

1. Non-Refundable Payments

  • All payments made to Followlelo.com are final and non-refundable.

  • Once the wallet balance is added, it cannot be withdrawn, transferred, or refunded.

  • Refunds are not provided if you enter wrong information (username, link, etc.) while placing an order.

2. Refund Eligibility

Refunds will only be considered in the following cases:
✅ Payment was made but not added to the wallet.
✅ Service was not delivered due to a technical error on our end.
✅ Duplicate transaction due to payment gateway error.

3. Non-Eligibility

Refunds will not be provided in the following cases:
❌ Wrong details provided by the user.
❌ Service delivered but with delays (as delivery time may vary).
❌ Order placed on accounts that are private, restricted, or inactive.
❌ Expectation mismatch (for example: expecting permanent followers/likes when not guaranteed).

4. Disputes & Chargebacks

  • Any chargeback or dispute raised with the bank/payment gateway without contacting support first may result in account suspension.

  • We request customers to always reach us via our official support channels before taking such steps.

5. How to Request a Refund

If you believe you are eligible for a refund:

  • Contact us with Order ID & Transaction ID.

  • Explain the issue clearly.

  • Our support team will review your request within 24-48 hours.

6. Contact for Refund Support

For refund-related concerns, reach us only through our official channels:

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